Need Assistance?

We are here to help with your order, sizing questions, or care instructions for your handcrafted pieces.

📞 Call Us

Speak directly with our team about your order or any product inquiry. We typically respond within 2–4 hours during business days.

+91 685 9260862

✉️ Email Support

Send us a detailed message and we will get back to you within 24 hours. Perfect for sharing photos of your garment for care advice.

info@hannahrickman.com

📖 FAQ

Find quick answers about sizing, shipping, returns, and textile care. Most questions are answered there in under a minute.

Visit FAQ

Get in Touch

We’d love to hear from you — whether it’s about a custom order, a question on textile care, or simply to share your love for handcrafted fashion.

63, Model Town, Pondicherry - 144322

Monday – Saturday, 10:00 AM – 7:00 PM IST
Sunday – closed

Send a message Shipping & returns

Questions About Our Textiles

Straightforward answers about sizing, care, and the making of each piece.

How do I choose the right size for a hand-embroidered dress?

Each garment is made from organic cotton or linen, which may shrink slightly after the first wash. We recommend ordering your usual size and referring to the detailed size chart on each product page. The chart includes bust, waist, and hip measurements in centimeters. If you are between sizes, choose the larger one for a relaxed fit.

What is the best way to care for block print and kantha fabrics?

Hand wash in cold water with a mild detergent, or use a gentle machine cycle inside a mesh bag. Avoid wringing or twisting the fabric. Dry flat in the shade, away from direct sunlight, to preserve the natural dyes. Iron on the reverse side while the fabric is slightly damp. Do not bleach or dry clean.

Are the zardozi clutches suitable for everyday use?

The zardozi clutch is designed for special occasions—its metallic threads and mirror accents are delicate. For daily use, we suggest our block print cotton pouches or linen totes, which are more durable and easier to clean. The clutch pairs beautifully with evening wear or cultural events.

How do you ensure fair trade and ethical production?

We work directly with artisan cooperatives in West Bengal, Rajasthan, and Lucknow. Every piece is handcrafted in small batches, and we pay above-market rates for skilled embroidery and block printing. Our partners are audited annually for safe working conditions and fair wages. You can read more about each artisan group on the product pages.

Can I return or exchange a handcrafted item?

Yes, you may return or exchange unworn items within 14 days of delivery. Because each piece is handmade, slight variations in stitching or print alignment are not considered defects. Please contact us at info@hannahrickman.com to initiate a return. We will provide a prepaid shipping label for Indian addresses.

Still have questions? Reach out to our team

Schedule a Callback

Prefer a personal conversation? Leave your contact details and preferred time, and one of our textile advisors will call you back within 24 hours.